Tips from the Ritz
July 23rd, 2009 | by kate | published in business
So recently I came across this blog post on customer service that said:
Make it easy for your people to serve customers…Instead, be the Ritz-Carlton. Each employee is given an individual, daily budget to create a wow experience for a customer, or for “service recovery.” (That’s to fix, or even over-fix, an error or problem for [...]
