kate{mats} » business

Planning an Offsite

kate — Wed, 16 Nov 2011 03:32:41 +0000

When people read my blog, sometimes people email me in response to something I post, or to ask me about ideas. I generally don’t mind this because it makes me think about problems (and like puzzles, solving problems can be a lot of fun), and it allows me to connect with the people who actually [...]

Planning an Offsite is a post from: kate { mats }

How to Manage Your Manager

kate — Tue, 27 Sep 2011 02:43:24 +0000

While this post is about managing your manager, a better title might have been how to get your manager to invest in you without them knowing. I am leaving my current role in a couple of months, and the unfortunate part of that means leaving lot of wonderful people. With my departure I have been [...]

How to Manage Your Manager is a post from: kate { mats }

Selecting Vendors – is a startup or established company better?

kate — Tue, 15 Sep 2009 18:11:25 +0000

So a few weeks ago one of my friends who is a CTO at a very successful consumer facing startup was talking to me about how they do vendor selection. We were discussing this as my team was pondering an upcoming vendor selection for a new project. It was apparent almost immediately our two companies [...]

Selecting Vendors – is a startup or established company better? is a post from: kate { mats }

Netflix Culture Presentation

kate — Tue, 11 Aug 2009 21:24:54 +0000

Recently a friend of mine suggested I take a look at a slideshow Netflix put together on their culture. The slide show is long (128 slides) but I definitely think it is worth the pass through as it embodies and codifies a lot of traits most organizations would like to adopt. Some of these are [...]

Netflix Culture Presentation is a post from: kate { mats }

Tips from the Ritz

kate — Thu, 23 Jul 2009 19:15:32 +0000

So recently I came across this blog post on customer service that said: Make it easy for your people to serve customers…Instead, be the Ritz-Carlton. Each employee is given an individual, daily budget to create a wow experience for a customer, or for “service recovery.” (That’s to fix, or even over-fix, an error or problem [...]

Tips from the Ritz is a post from: kate { mats }