Planning an Offsite

When people read my blog, sometimes people email me in response to something I post, or to ask me about ideas.  I generally don’t mind this because it makes me think about problems (and like puzzles, solving problems can be a lot of fun), and it allows me to connect with the people who actually […]

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Will send out handwritten cards on a schedule (having gifts/flowers would be an added bonus). Image by tapperboy via Flickr Here is the problem: I have two sets of grandparents (don’t worry they will never read this blog).  I really like sending them little greeting cards on the holidays because they really like getting them […]

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Recently a friend of mine suggested I take a look at a slideshow Netflix put together on their culture.   The slide show is long (128 slides) but I definitely think it is worth the pass through as it embodies and codifies a lot of traits most organizations would like to adopt. Some of these are […]

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Tips from the Ritz

So recently I came across this blog post on customer service that said: Make it easy for your people to serve customers…Instead, be the Ritz-Carlton. Each employee is given an individual, daily budget to create a wow experience for a customer, or for “service recovery.” (That’s to fix, or even over-fix, an error or problem […]

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I subscribe to a lot of newsletters.  My email box is filled with around 25-35 new emails messages daily that come from various shopping sites to which I subscribe (you get advance notice of sales, coupons, etc), and a few other select sites.  One of those sites is The Ladders.  I used this site when […]

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I love sleuth work–Matlock was one of my favorite shows when I was growing up (at least when I was allowed to watch TV) and I used to consume mystery books the way Garfield eats lasagna.  One of my favorite reading sites is footnoted.org which is a finance/business oriented blog that speculates about various companies based […]

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