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	<title>kate{mats} &#187; customer service</title>
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		<title>Spreading the Love &#8211; being thankful for great customer service.</title>
		<link>http://katemats.com/2010/01/14/spreading-the-love-being-thankful-for-great-customer-service/</link>
		<comments>http://katemats.com/2010/01/14/spreading-the-love-being-thankful-for-great-customer-service/#comments</comments>
		<pubDate>Thu, 14 Jan 2010 07:13:29 +0000</pubDate>
		<dc:creator>kate</dc:creator>
				<category><![CDATA[random]]></category>
		<category><![CDATA[compliments]]></category>
		<category><![CDATA[customer service]]></category>
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		<guid isPermaLink="false">http://katemats.com/?p=582</guid>
		<description><![CDATA[There are very few times in my life when I have complained about customer service to the establishment.  I think part of the reason, is that even though I can be very in-your-face assertive, my innate nature is that of the shy, geeky introvert who shies away from confrontation&#8211;especially in public settings with people I [...]<p><a href="http://katemats.com/2010/01/14/spreading-the-love-being-thankful-for-great-customer-service/">Spreading the Love &#8211; being thankful for great customer service.</a> is a post from: <a href="http://katemats.com">kate { mats }</a></p>
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		<title>Tips from the Ritz</title>
		<link>http://katemats.com/2009/07/23/tips-from-the-ritz/</link>
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		<pubDate>Thu, 23 Jul 2009 19:15:32 +0000</pubDate>
		<dc:creator>kate</dc:creator>
				<category><![CDATA[business]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[ritz]]></category>
		<category><![CDATA[tips]]></category>

		<guid isPermaLink="false">http://katemats.com/blog/?p=399</guid>
		<description><![CDATA[So recently I came across this blog post on customer service that said: Make it easy for your people to serve customers&#8230;Instead, be the Ritz-Carlton. Each employee is given an individual, daily budget to create a wow experience for a customer, or for &#8220;service recovery.&#8221; (That&#8217;s to fix, or even over-fix, an error or problem [...]<p><a href="http://katemats.com/2009/07/23/tips-from-the-ritz/">Tips from the Ritz</a> is a post from: <a href="http://katemats.com">kate { mats }</a></p>
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